Shipping Policy

Thank you for shopping with Onward Mama. Please review our shipping policy below for details on order processing, delivery timelines, and related information.

Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay in the shipment of your order.

Shipping Time

Once your order has been dispatched, delivery times are as follows:

Destination	Estimated Delivery Time
Domestic	7–13 business days
International	7–13 business days

Total estimated delivery time (processing + shipping): 8–15 business days.

Please note that delivery times are estimates provided by our shipping carriers and are not guaranteed. Delays can occasionally occur due to customs processing, weather conditions, carrier delays, or high shipping volumes (e.g., during holiday seasons).

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after you receive this email.

Customs, Duties, and Taxes

For international orders, please note that your order may be subject to import duties, taxes, and customs fees imposed by your local government. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost. We recommend checking with your local customs office for more information before placing an order.

Shipping Rates

Shipping costs are calculated at checkout and will vary based on your location, the weight of your order, and the shipping method selected. [Insert details here if you offer free shipping thresholds, e.g., "Orders over $50 qualify for free shipping."]

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, please contact us immediately at [Support Email], and we will do our best to update the information before the order ships.

Lost, Stolen, or Damaged Packages

[Store Name] is not liable for packages lost, stolen, or damaged after being marked as "delivered" by the carrier. If your tracking shows delivered but you have not received your package, please contact the carrier directly, and reach out to us at [Support Email] so we can assist you.

Multiple Items / Split Shipments

If you order multiple items, they may be shipped separately from different fulfillment locations and may arrive on different days.

Delays Beyond Our Control

We are not responsible for delays caused by customs, natural disasters, extreme weather, carrier strikes, or other events beyond our control. We appreciate your patience in these situations.

Questions?

If you have any questions about your shipment or this policy, please contact us at:

Email: OnwardMama@gmail.com Business Hours:  Monday–Friday, 9 AM–5 PM

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This shipping policy is provided for general informational purposes and does not constitute legal advice. We recommend having this policy reviewed by a legal professional to ensure it complies with the laws applicable to your business and the regions you ship to.